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Privacy Policy

  • Last Updated: 12 May, 2026

1. Introduction to Our Privacy Practices

Osborne Aparthotel is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use and protect your information when you: Make a booking, Stay with us and Use our website

By using our website or services, you agree to this policy.

2. Business Details and Contact Information

Osborne Aparthotel operates from: 35–37 Carlisle Road, Eastbourne, BN21 4JR, United Kingdom

If you have any questions about this policy or your personal data, you can contact us:

  • General Enquiries: office@osborneaparthotel.co.uk
  • Bookings & Payments: reservations@osborneaparthotel.co.uk
  • Phone: +44 1323 396625

3. Types of Personal Information We Collect

We may collect the following information:

  • Name and contact details (email, phone number, address)
  • Booking details (arrival and departure dates, preferences)
  • Payment information
  • Guest details (including children, where required for bookings)
  • Communications (emails, enquiries, feedback)
  • Website usage data (IP address, cookies, browsing activity)

4. How We Use Your Information

We use your data to:

  • Process and manage bookings
  • Communicate with you about your stay
  • Provide customer support
  • Improve our website and services
  • Meet legal and regulatory requirements

5. Legal Basis for Processing

We process your personal data in line with the UK General Data Protection Regulation. This includes:

  • Contract – to complete your booking
  • Legal obligation – to meet legal requirements
  • Legitimate interests – to improve our services
  • Consent – for marketing communications

6. Payment & Data Sharing

  • Payments are processed securely via trusted third-party providers
  • Necessary data is shared with payment processors and booking platforms to complete transactions
  • Card details may be pre-authorised before arrival
  • A refundable deposit may be temporarily held as per the booking terms
  • We do not store full payment card details on our systems
  • Data may be shared with IT service providers and professional advisers where required
  • All third parties are required to handle data securely and in line with applicable laws
  • We do not sell your personal data

7. Data Security and Protection Measures

We take appropriate steps to ensure the security and protection of your personal data. This includes:

  • Secure systems and restricted access
  • Staff training on data protection
  • Regular system checks and updates

8. Data Retention and Storage Periods

We only keep your data for as long as necessary:

  • To manage your booking
  • To meet legal, tax, and accounting requirements

After this, your data is securely deleted or anonymised.

9. Marketing Communication and Your Preferences

We may send you information about our services if:

  • You have made a booking or enquiry, or
  • You have chosen to receive marketing

You can opt out at any time by:

  • Clicking “unsubscribe” in emails
  • Emailing us at office@osborneaparthotel.co.uk

We comply with UK regulations under the PECR (Privacy and Electronic Communications Regulations).

10. Use of Cookies and Website Tracking Technologies

Our website uses cookies to:

  • Improve your browsing experience
  • Analyse website performance
  • Remember your preferences

You can manage your cookie preferences through your browser or by clicking on the cookie banner on our website. 

11. Your Rights Regarding Personal Data

You have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request the deletion of your data
  • Restrict or object to processing
  • Withdraw consent at any time

You may also contact the Information Commissioner’s Office if you have concerns.

12. Third-Party Links

Our website may contain links to other websites. We are not responsible for their privacy practices.

13. Changes to This Policy

We reserve the right to update this Privacy Policy from time to time.  Any changes will be posted on this page.