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Terms and Conditions

  • Last Updated: 12 May, 2026

By booking a stay at Osborne Aparthotel, you agree to the following Terms & Conditions.

1. General Booking Conditions and Acceptance of Terms

  • By making a reservation with Osborne Aparthotel, you agree to these Terms and Conditions.
  • All bookings are subject to availability and are only confirmed once payment requirements have been met.
  • We reserve the right to refuse or cancel any booking that does not comply with these terms

2. Booking Process, Payment Requirements, and Confirmation

  • All bookings must be secured with a valid payment method. Full payment must be completed before access to the apartment is provided.
  • We accept major debit and credit cards, including Visa and Mastercard. We may pre-authorise your card before arrival to confirm your booking.
  • Room rates and availability are subject to change until the booking is confirmed.

3. Check-In, Check-Out, and Arrival Requirements

  • Check-in is available from 3:00 PM to 10:00 PM.
  • Guests must inform us of their expected arrival time in advance. Failure to provide arrival details may result in delays at check-in.
  • Check-out must be completed by 10:00 AM.
  • Late check-out may be available upon request and may be subject to additional charges.

4. Cancellations and Refunds

  • Cancellation and prepayment policies vary depending on the room type and rate selected.
  • Please check your booking confirmation for full details before arrival.

5. Security Deposit and Property Damage Policy

  • A refundable damage deposit of £75 is required on arrival.
  • This will be taken as a pre-authorisation on your card.
  • The deposit will be released within 7–14 days after check-out, subject to inspection; however, depending on your bank’s processing times, it may take up to 15–28 days for the funds to appear in your account.
  • Charges may apply for any damage or missing items.

6. Guest Age Requirements and Booking Responsibility

7. Family Stays, Children, and Bedding Arrangements

  • Children of all ages are welcome.
  • Guests aged 18 and above are considered adults.

Costs:

8. Pets Policy and Additional Charges for Animals

9. Smoking Rules and Indoor Restrictions

  • Smoking is strictly not allowed inside the apartments.
  • A £125 cleaning charge will apply if this policy is breached.

10. Noise Levels, Parties and Guest Behaviour

  • Parties and events are not permitted.
  • Quiet hours are between 10:00 PM and 9:00 AM.
  • Guests must respect other residents at all times.
  • We reserve the right to end a stay without refund in cases of unacceptable behaviour.

11. Use of Apartments and Available Facilities

  • Apartments are self-catering and include kitchen facilities.
  • WiFi is provided free of charge, but uninterrupted service is not guaranteed.
  • Housekeeping is provided as per booking terms.

12. Responsibility for Personal Belongings and Property

  • We are not responsible for loss, theft, or damage to personal belongings.
  • Guests are responsible for any damage caused during their stay.

13. Events Outside Our Control (Force Majeure)

We are not responsible for failure to provide services due to events beyond our control, including severe weather or government restrictions.

14. Governing Law and Legal Jurisdiction

These Terms and Conditions are governed by the laws of England and Wales.